Privacy Policy

Information We Collect

We collect information to provide better services to community pharmacy practitioners.

2.1 Information You Provide

• Name and contact details (e.g., email, phone number)
• Pharmacy details (e.g., business name, location, license information where applicable)
• Account login details
• Responses to surveys, polls, or forms
• Messages or inquiries you send to us

2.2 Information Collected Automatically

• Device and browser information
• IP address and general location
• Pages visited and time spent on the Platform
• Interaction with features such as downloads, tools, and links

2.3 Third-Party Information

We may receive information from:

• Payment providers (e.g., Paystack)
• Analytics services
• Advertising and marketing partners

How We Use Your Information

We use your information to:

• Provide and improve our content, tools, and services
• Personalize your experience
• Communicate updates, offers, and relevant content
• Respond to inquiries and support requests
• Verify pharmacy information where required
• Process payments and transactions
• Analyze usage to improve performance and relevance

Payments

We use third-party payment processors such as Paystack to handle transactions securely.

• We do not store your full payment card details
• Payment data is processed in accordance with Paystack's security standards and privacy practices
• By making a payment, you agree to Paystack's terms and policies

WhatsApp Channel and Communications

If you join The Chemist WhatsApp channel:

• You may receive updates, resources, and promotional content
• Your phone number may be visible based on WhatsApp settings
• You can opt out at any time by leaving the channel

We may also communicate via email or other platforms where you have opted in.

Sponsored Content and Advertising

The Chemist may feature sponsored content, advertisements, and partner promotions.

• Sponsored or paid content will be clearly indicated where applicable
• We may share limited, non-sensitive data with partners to improve relevance of offers
• We do not sell your personal data to advertisers

Sharing of Information

We do not sell your personal data. We may share your information with:

• Service providers who help operate the Platform
• Partners featured in sections like Pharma Deals or Support Hub
• Payment processors (e.g., Paystack)
• Legal authorities when required by law

All partners and providers are expected to handle your data responsibly and in compliance with applicable laws.

International Data Transfers

Your data may be stored or processed on servers located outside Kenya. Where this happens, we take reasonable steps to ensure that:

• Your data is protected to standards comparable to those under Kenyan law
• Appropriate safeguards are in place with third-party providers

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Understand how users interact with the Platform
• Improve functionality and performance
• Deliver relevant content and promotions

You can control cookie settings through your browser.

Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure.

Data Retention

We retain your information only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes

Your Rights Under Kenyan Law

Under the Kenya Data Protection Act, you have the right to:

To exercise your rights, contact us using the details below.

Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices.

Children's Privacy

The Chemist is intended for professionals and is not designed for individuals under 18 years of age.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.